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Administration

Notifications

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Notifications

Notifications

Administrator users can configure notification messages for critical CCC events. You must have a valid monitoring license to access the Notifications page and to configure email notifications. You can configure a Simple Mail Transfer Protocol (SMTP) server to send email event notifications from CCC. You can configure notifications for the following events:

  • Device is deleted

  • Service is deleted

  • Connection to a device is lost

  • Crypto Command Center is deactivated

  • Instant Fluctuations

  • Persistent Fluctuations

You must enable email notifications, connect CCC to an SMTP server, add email recipients, and select notification types to configure email notifications from CCC. You can configure notifications from the Monitoring & Reports tab.

In the event that the CCC server goes offline, and the instance becomes deactivated, the notification email will not be sent because the server is not accessible. We recommend using a server monitoring system to monitor the health of the CCC server instances.

SMTP Server Settings

To send email notifications from CCC, you must import the SMTP server settings into CCC. CCC supports all versions of SMTP server.

Configuring SMTP Server Settings

To configure SMTP server settings:

  1. Click the Monitoring & Reports tab and select Notifications in the navigation frame.

  2. In the email settings section, enter the SMTP server information.

    Mail Server Enter the address of the SMTP server. You can enter the address in IP or FQDN format.
    Port

    Enter the SMTP server port number that CCC will connect to. The default port value for SMTP is 25. Your SMTP server can be configured to use an alternative value.

    Range: 25, 465, 587,1024 - 65535.

    SMTP Username Enter a valid username that CCC can use to access the SMTP server.
    SMTP Password Enter the password for the provided SMTP username.
    Sender Email Set the sender email address. Ensure that email notifications from CCC are sent from a specific account. (10161)
    Encryption

    Use the drop down menu to select an Encryption type. The Encryption types include:

    SSL

    TLS

  3. Click the Save Changes button to save the changes.

    The CCC User can click Edit Settings button to modify the changes saved during configuration of SMTP mail server.

Editing SMTP server settings

To edit SMTP server settings:

  1. Click the Monitoring & Reports tab and select Notifications in the navigation frame.

  2. Select Edit Settings.

  3. Update the SMTP server information.

  4. Click Save Changes to update the SMTP configuration, or Cancel to close the editor without saving your changes.

Testing Connection to SMTP Server

To test connection to SMTP server:

  1. Click on the Monitoring & Reports tab, and select Notifications in the navigation frame.

    You must have a configured SMTP server to test the server connection.

  2. Select Edit Settings.

  3. Click the Test Connection button.

  4. In the dialog box that appears, click Continue to test the SMTP server configuration, or Cancel to close the dialog without testing the SMTP server configuration.

    Testing the email settings may take up to 3 minutes to complete. CCC restricts navigating away from the Notifications page during this process.

    If the connection is successful, a dialog window displays verifying that CCC was able to connect to the SMTP server. If the connection is not successful, an error displays identifying the point of failure. The connection error can be one of the following:

    Error Message Cause

    Connection Failed

     

    Could not connect to mail server host (No such host is known)

    Please verify that this information is correct and try again

    		 The host name is incorrect. Verify you have entered the correct information

    Connection Failed

     

    Could not open connection to host on port port

    Please verify that this information is correct and try again

    		 The port number is incorrect. Verify you have entered the correct information.

    Connection Failed

     

    Incorrect username or password

    Could not connect to the SMTP server. Please verify that this information is correct and try again

    		 The SMTP username or password is incorrect. Verify you have entered the correct information.

    Connection Failed

     

    Could not connect to the SMTP server. Please verify that this information is correct and try again

    		 No specific cause is identified.

  5. Select Close to exit window.

Email Notifications

You can configure notification emails for critical CCC events.

Add Email Recipients

You must add email recipients to the CCC recipients list to send test emails and email notifications from the CCC SMTP server. The test email message is distributed to all users on the recipients list. You can store up to 100 email addresses in the CCC recipient list. If the recipients list is full, the Add button will be disabled. If you add the same email address to the list twice, the original entry will be kept and the duplicate will be ignored. To add email recipients:

  1. Click the Monitoring & Reports tab, and select Notifications in the navigation frame.

  2. In the Email Settings section, enter the email address of the intended email recipient in the Recipient Email Address field.

  3. Press Enter or click Add.

  4. Click the Save Changes button to save the changes.

    The CCC User can edit the recipients list by clicking Edit Recipients button.

    To save the SMTP changes, minimum one recipient should be added.

Sending a Test Email Message

To send a test email message:

  1. Click on the Monitoring & Reports tab, and select Notifications in the navigation frame.

  2. Select Send Test Email.

  3. In the dialog window that appears, click Continue to send the test email message, or Cancel to close the dialog without sending the test email.

    Sending the test email message may take up to 3 minutes to complete. CCC restricts navigating away from the Notifications page during this process.

    A confirmation message will display if the email message is sent successfully. If the email message fails to send a dialog will open notifying the user of a connection failure.

  4. Select Close to exit the window.

Service Level Events

The service level settings consists of a Moving average time period drop down with multiple options of time periods that allows the CCC user to choose a time period for sending service alerts on crypto rate fluctuations.

The different options available for "Moving average time period" are 30 Minutes, 1 hour, 4 hours, 8 hours, 1 day, 3 days, 7 days, 30 days, and 90 days.

A minimum of 30 minutes data is required for a Moving average time period option to send a crypto operation fluctuation alert.

Service Level Events Notification Message
Fluctuations in crypto operations count on a partition

Thales Luna Crypto Command Center service monitoring has detected a fluctuation in the operations rate for the following service.

Service Name: serviceName

Event Time: eventCreationTime

Sensitivity: sensitivity std

Type: Immediate

1. A toggle switch is provided for setting the notification for fluctuations in crypto operations count on a partition. The CCC user can enable the toggle switch to receive notification when there is an instant fluctuation in crypto operations count on a partition.

2. A help text is provided to explain this notification setting is available with a link for service monitoring settings.

3. It includes a drop down for setting the"Fluctuations sensitivity" that can be set only when the notification is enabled.

4. The default value for "Fluctuations sensitivity" drop down box is High = (1 std).

Persistent changes in crypto operations count on a partition

Thales Luna Crypto Command Center service monitoring has detected a persistent change in the operations rate for the following service.

Service Name: serviceName

Event Time: eventCreationTime

Sensitivity: sensitivity std

Type: Persists for persistTime

1. A toggle switch is provided for setting the notification for persistent fluctuations in crypto operations count on a partition. The CCC user can enable the toggle switch to receive notification when there is persistent fluctuations in crypto operations count on a partition.

2. A help text is provided to explain this notification setting is available with a link for service monitoring settings.

3. It includes a drop down for setting the Fluctuation sensitivity and a drop down for setting the persistent change over a time period and it is labeled as Persists for . The CCC user can set both these settings only when the notification for persistent fluctuations in crypto operations count on a partition is enabled.

4. The default value for Fluctuations sensitivity in case of persistent changes is High = (1 std) and the default value for Persists for drop down is 10 minutes.

Service is deleted

name_of_service was deleted from CCC by user.

A toggle switch is provided for setting the notification for service deletion. The CCC user can enable the toggle switch to receive notification when a service is deleted.

The Fluctuation sensitivity is used to determine the calculated nth deviation of the standard deviation to specify the range of the data points in which the crypto operations can occur. Thus, 1 std, 2 std, and 3 std denotes the margins of error (or confidence intervals) at different confidence levels.

Device Level Events

Device Level Events Notification Message
Device is deleted name_of_device was deleted from CCC by user.
Connection to a device is lost

CCC lost its connection to name_of_device. Please log in to restore the connection to this device.

A toggle switch is provided for setting the notification for the lost device connection. The CCC user can enable the toggle switch to be notified when a device connection is lost.

Crypto Command Center Events
Crypto Command Center Events Notification Message
Crypto Command Center is deactivated

The CCC instance hostname: hostname was deactivated. All CCC functionality is disabled in the deactivated state. To resume functionality, an Administrator user must restore the connection to the root-of-trust HSM.

The Crypto Command Center is deactivated email notification is enabled by default.

In the event that the CCC server goes offline and the instance becomes deactivated, the notification email will not be sent because the server is not accessible. We recommend using a server monitoring system to monitor the health of the CCC server instances.

Enble/Disable Email Notifications

You can enable or disable notifications from the Notifications page on the Monitoring & Reports tab. To enable/disable email notifications:

  1. Click the Monitoring & Reports tab and select Notifications in the navigation frame.

  2. Enable or Disable the Enable email notifications toggle switch.

    The CCC Notifications feature will require a license that includes monitoring. If the monitoring license is not available, a Monitoring license required message appears on clicking Notifications in the left navigation frame.